About the Ombudsman-General’s Office
Our Ombudsman-General's Office is in charge of receiving requests for information, inquiries into conflicts of interest, denunciations, complaints, requests, suggestions, and praise from all of our audiences. It is directly linked to the Board of Directors, to which it is accountable for its activities. The Ombudsman is appointed by our Board of Directors for a three-year term, and there may be a single reappointment for an equal period.
Our Ombudsman-General Office’s performance is based on principles of exemption, independence, confidentiality and concern with the accessibility of all audiences, observing Petrobras’ ethical principles and conduct commitments. Our Ombudsman-General’s Office forwards complaints to be investigated by the areas, which decide on the solution for the case. It also contributes to the improvement of internal standards.
From Act 12,527/2011 (Access to Information Act - AIA), enacted in May 2012, the Ombudsman-General went on to act as the authority responsible for implementing and monitoring this act within Petrobras.
One of our Ombudsman-General Office’s attributions is to address queries related to the Conflict of Interest Act (Act No. 12,813/2013).
Mário Vinícius Claussen Spinelli took over as Petrobras’ Ombudsman in January 2016. He holds a PhD in Public Administration and Government from FGV-SP and a Master’s degree in Public Administration from FJP-MG. Spinelli was also the Controller-General of the State of Minas Gerais and of the City of São Paulo. He is a career auditor of the General Comptroller's Office (CGU), where he held the positions of Secretary for Prevention of Corruption and Strategic Information, Technical Advisor to the Chief Minister, and Manager of the Corruption Prevention Department. Spinelli was also a full member of the Financial Activities Control Council (COAF) and a member of the CGU Ethics Committee. A university professor and author of countless books and articles on internal control, transparency, and anti-corruption policies; he also helped draft several projects in the areas of preventing and fighting corruption, such as the Access to Information Act (Act 12,527/11) and the Anti-Corruption Act (Act No. 12,846/13).
Petrobras’ Ombudsman public commitments are posted on Petrobras Transparency Portal’s authority agenda.
Recent figures and balance sheets
By receiving and forwarding the cases to the company's areas to be addressed, the Ombudsman-General’s Office helps detect and correct possible distortions or nonconformities. Get to know the latest case figures we have registered.
|Cases registered - September/2020
Our Ombudsman-General’s Office publishes an annual balance sheet to render accounts for the activities it has carried out, as listed below.