Transparency is key to us

Our General Ombudsman's Office is part of Petrobras' integrity system, contributing to frank dialogue with society and to a fairer company, with an environment of safety and trust. All statements are treated with autonomy, impartiality, ethics, and confidentiality.
Reclamações e denúncias
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Complaint, request, suggestion, compliment

Send your request through electronic form​​​​​​​

Phone
0800 2828280,  From Monday through Friday, from 7:00 a.m. to 7:00 p.m.​​​​​​​

Letter
Petrobras General Ombudsman's Office
Rua Henrique Valadares,  28, 17º andar - ​​​CEP 20.031-030
Link de exemplo
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Reports

Exclusive for reports involving Petrobras, its subsidiaries and controlled companies.​​​​​​​

Phone​​​​​​​
​​​​​​​0800 601 6925,  7 days a week. 24 hours a day.

App
Download and install the Secure Contact app from your app store.
Link de exemplo

Access to information law

If you wish to register requests for access to information, referring to Petrobras activities, submitted based on Law No. 12,527/2011 (Access to Information Law - LAI), access the Citizen Information Service (SIC) of Petrobras Transparency Portal
Link de exemplo

Conflict of interest law

If a Petrobras employee wishes to carry out searches and requests for authorization to carry out private activities and other situations within the scope of the Conflict of Interests Law (Law No. 12,813/2013), monitoring ongoing demands and filing appeals against decisions rendered, access SeCI - Electronic Conflict of Interest Prevention System. Correct
Link de exemplo

General Personal Data Protection Law

Personal data subjects or their legal representative may request their personal data at any time, subject to commercial and industrial secrets, based on the General Personal Data Protection Law.
Link de exemplo

Petrobras Health Ombudsman's Office

Petrobras health has its own Ombudsman's Office for receiving and        processing your statements. Click here to register your demand with the Petrobras Health Ombudsman's Office.
Link de exemplo
Atendimento presencial

Face-to-face Appointments

Face-to-face appointments can be scheduled by calling 0800 2828280
Sobre a Ouvidoria

About the Ombudsman's Office

Get to know what is the Ombudsman's Office, other channels where you can find information about Petrobras, who is our Ombudsman and our main numbers and reports.

About

Service

General Ombudsman

Numbers and Reports

About the General Ombudsman's Office

Created in 2002 as advisory body to the Presidency, in 2005 it was linked to the Board of Directors and included in the company's organizational structure.  A direct channel with society and an instance for the defense of rights, the Ombudsman's Office receives reports, complaints, requests for information, suggestions, and compliments of the diverse public of Petrobras and its subsidiaries, monitoring and accompanying the measures adopted. Our channels provide broad accessibility to Petrobras' internal and external public regardless of sex, gender, race, color, ethnicity, religion, ideology, sexual orientation, economic, social, and cultural condition.

The Ombudsman's Office is one of Petrobras' integrity structures. So, it manages the company's reporting channel since 2005, initially to comply with the Sarbanes-Oxley Act. In 2012, it was appointed to implement the Access to Information Law and monitor compliance therewith at Petrobras. The area is also responsible for receiving demands related to the General Data Protection Law, queries and requests for authorization in compliance with the Conflict of Interests Law, and the registration of Accountability Administrative Proceedings provided for by the Anti-Corruption Law.

We act with autonomy, unbiasedly, and impartiality to cultivate frank and transparent dialogues with all Petrobras stakeholders, reporting the processing and measures to the company's senior management. We grant secrecy and confidentiality to reports on illegalities or nonconformities repudiating any form of retaliation against whistleblowers. Information related to the reports is opened only and solely on the basis of what is strictly necessary for corporate investigations and measures.

When to go to the General Ombudsman

The General Ombudsman's Office receives any statement related to Petrobras' activities, resolving any divergences at the administrative level, such as:
  • Abusive management, offense and discrimination
  • Favoritism and nonconformities in contracting and contractual performance processes
  • Corporate security incidents concerning on-premises security, burglary and theft.
  • Nonconformities related to People Management -
  • Health, Operational Safety Rules and Procedures,

Other Contact Channels

Business
These channels can help: Products and Services
Estes canais podem ajudar: Stock investments
These channels can help: Sponsorship of socio-environmental, cultural, and sports projects
These channels can help:
  • Sponsorships
  • Cultural Public Selections
  • Environmental Public Selections
Privacy and Protection of Personal Data
Our commitment to privacy aims to ensure the protection of personal data and information security, in accordance with the applicable law. To find out how we process the information and personal data of our public, visit our Privacy Notice.

Contracts
These channels can help: Careers and contests
These channels can help:​​​​​​​ Services to employees, retirees, and dependents
These channels can help:​​​​​​​​​​​​​​ Transparency Portal​​​​​​​

A Ouvidora-Geral

Petrobras' General Ombudsman is appointed by our Board of Directors for a three-year term of office, which admits a single reappointment for the same period. Since 2012, as of the enactment of Law No. 12,527/2011 (Access to Information Law – LAI), the General Ombudsman acts as the authority responsible for monitoring this law within the scope of Petrobras.

Henrique Ximenes has been a lawyer at Petrobras since 2010. He has a Bachelor's degree in Law from UFRJ, a Specialization in Business Management from Fundação Dom Cabral – FDC, a Postgraduate degree in Public Law from UNIDERP, an MBA in Business Law from FGV-RJ and certification from the Harvard Manage Mentor Program .He was Transpetro General Ombudsman Assistant, Compliance with the General Personal Data Protection Law Coordinator and Transparency, Information and Personal Data Manager.
 
The public commitments of Petrobras' General Ombudsman of are published in the ​​​​​​​ authorities agenda of the Petrobras Transparency Portal.

Recent numbers and balance sheets

Upon receiving the statements and forwarding them to the company's areas for processing, the General Ombudsman's Office collaborates with the detection and correction of any distortions or nonconformities. Know the most recent numbers of statements we received.

Statements filed:
Tabela de Informações
Type March 2026 Accrued 2026
Demands 543 1322
LAI Demands 279 760
Reports 372 1006

Reviews

See below the Reviews of our General Ombudsman's Office 
Políticas e diretrizes

Conheça nossas políticas e diretrizes

A nossa Ouvidoria divulga as políticas e diretrizes com o compromisso de promover a ética, a transparência e o respeito. Conheça-as nos documentos abaixo:

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